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Frequently Asked Questions


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Does the association carry insurance?

Yes, the Association does carry liability insurance that covers only the Association. Each individual owner is still required to carry their own personal accident and liability insurance. Personal propery is not covered under the Association policy.

Who is responsible for maintaining the landscaping?

The Board of Directors contracts with a licensed and bonded landscape company to maintain all common areas within the community. Occasionally, the Board of Directors may seek bids from landscape companies to verify that the current contract is within the fair market value or to hire a new landscape company. If you have concerns or questions regarding the lanscaping or the landscape company, you are encouraged to contact the Community Manager.

Who is responsible for maintaining the playground equipment?

The Board of Directors is responsible for maintaining the playground equipment. Any equipment that is broken should be reported immediately so that Board can resolve the problem. Please note that the Board of Directors cannot stock replacement parts as they must be ordered as needed. This may create the perception that the problem is not being resolved but please be advised that the Board of Directors attempts to resolve all problems as quickly as possible.

Who is responsible for maintaining the picnic areas?

The Board of Directors is responsible for maintaining picnic areas, barbeques, tables, ramadas, etc. Any damage or vandalism should be reported immediately to the Community Manager.

When is garbage collected?

To check the latest collection schedule, find information on recycling and hazardous waste, check out the Collection Schedule from the City of Surprise.

What's with the blue garbage can

In September 2003, the City of Surprise initiated a recycling program and named West Point Towne Center one of two trial communites before rolling out the program to the entire city in March of 2004. Residents can recycle most household paper, aluminum, steel, tin and plastic containers by placing them loosly, unbundled in the blue container. The container is picked up once per week. For additional information, please visit the Surprise Recycling page.



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